FAQ
Find clear answers to the most common questions about orders, delivery, returns, payments and the Nexam V1 Pro. If you can't find what you need, contact us at support@nexamclean.com.
Orders & Delivery
We currently deliver to mainland France and countries within the European Union. If your destination is not available at checkout, contact us at support@nexamclean.com and our team will confirm whether delivery is possible.
Orders are prepared and shipped within 5–8 business days. Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Once your order has been dispatched, we'll email you a tracking link. Please allow a few hours for the carrier's tracking information to update.
Contact us at support@nexamclean.com as soon as possible. We'll do our best to help before your order is dispatched, but changes or cancellations cannot be guaranteed once processing has begun.
Contact us at support@nexamclean.com as soon as possible and include your order number, along with clear photos of the vacuum and its packaging. Our team will review your request and arrange the appropriate solution.
Product & Performance
The V1 Pro is designed for everyday cleaning across hard floors, carpets, stairs, sofas and car interiors. It combines powerful cleaning performance, lightweight handling, six-stage filtration and up to 60 minutes of runtime in standard mode.
You have 30 days from delivery to try the V1 Pro in your own home. If it isn't right for you, contact us to arrange a return and receive a full refund in accordance with our Return Policy.
Contact us at support@nexamclean.com. Our team will confirm current availability and help you find the compatible filter or accessory for your V1 Pro.
Returns & Refunds
Email us at support@nexamclean.com with your order number. Our team will send you the return instructions and the information needed to prepare your parcel. Once the return has been received and inspected, the refund will be issued to the original payment method in accordance with our Return Policy.
We don't currently offer direct exchanges. You can return an eligible product in accordance with our Return Policy and place a new order for the item you prefer.
Payment & Support
We accept Visa and Mastercard. Payments are processed securely through our payment providers.
You can contact us through our online contact form or by email at support@nexamclean.com. Our customer service team is available Monday to Friday, from 9:00 am to 6:00 pm, Paris time, and carefully reviews every request.