FAQ
Here we answer the most frequently asked questions from our customers. If you can't find the answer you're looking for, you can always write to us at: support@nexamclean.com.
Orders & Deliveries
1. Which countries do you deliver to?
We currently ship to France and the entire European Union. For other destinations, please contact us at support@nexamclean.com and we will explore the possibilities.
2. What are the delivery times?
In France: about 10 days.
In Europe: about 10 days.
Pre-order items ship on the date shown on the product page.
Duties and taxes are included — nothing to pay on delivery.
3. How do I track my order?
As soon as it ships, you will receive an email with a tracking link.
Products & Quality
1. Is the Nexam V1 Pro right for my home?
The Nexam V1 Pro is designed for everyday homes: 150 AW of suction, 60 minutes of battery life and HEPA 13 filtration handle quick clean-ups as well as deep cleaning.
If you have any doubts, write to us: we will help you choose.
2. What does “30-day trial” mean?
We give you 30 days to try the vacuum at home. If it doesn't suit you, you can return it to us for a full refund, provided it is returned in near-new condition (see Return Policy).
Returns & Refunds
1. How to return a product?
Write to us at support@nexamclean.com, specifying your order number.
We will send you all return instructions.
The refund will be made within 7 days after receipt and validation of the product.
2. Can I exchange a product?
We do not offer direct exchanges. Simply return the item and reorder the desired model.
Customer Service
1. How to contact you?
By email to: support@nexamclean.com
We respond within 24 hours (excluding weekends).
Billing and Payment
1. What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard), Apple Pay, Google Pay and PayPal, via a secure payment system.