Shipping, Returns & Refunds
Last updated: July 2026
Shipping
Delivery is free of charge, with no minimum order. • The delivery time is about 10 days. • Your order ships from our partner warehouse — duties and taxes included, nothing to pay on delivery. • A tracking number is sent to you by email as soon as your order ships. We deliver to metropolitan France, Belgium, Luxembourg, Germany, Italy and Spain, free of charge. Any applicable delivery times are shown when you confirm your order.
Right of withdrawal
In accordance with European Directive 2011/83/EU, you have a statutory period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason. As a commercial gesture, Nexam extends this period to 30 days.
Returns
• Returns are free: we cover the return shipping costs. • The product must be returned in its original packaging, complete and in perfect condition. • To start a return, contact support@nexamclean.com to receive the instructions and the return label.
Refunds
Refunds are issued within 14 days of receipt and inspection of the returned product, to the same payment method used when placing the order.
Exchanges
Would you like to exchange your product? Contact customer service at support@nexamclean.com and we will arrange the exchange as quickly as possible.
Defective products
If you receive a defective or damaged product, contact us immediately at support@nexamclean.com with a photo of the product. We will arrange an exchange or a full refund, return shipping included, without prejudice to your statutory warranties.